Becoming Conflict Competent Workshop - Brisbane

The Becoming Conflict Competent course workshops help people improve communication skills and processes that are crucial to engaging conflicts effectively.  The course provides opportunities to safely practice techniques to manage emotions, discover the root causes of conflicts, and develop creative solutions to address them.

Duration - 2 Days

This program is designed for:

    All Executives, Managers and Professionals who wish to enhance their conflict management skills.

What to Expect from this Course

The Becoming Conflict Competent course is delivered as an experiential workshop which teaches you a complete process for resolving a wide variety of conflicts. You will learn how to turn conflict into collaboration. The
course helps you customise your learning based on the results of your Conflict Dynamics Profile® assessment and gain practical tools and effective practices that you can begin to use immediately.

Becoming Conflict Competent helps you learn self-management and communication skills that you can employ during conflict discussions. You’ll learn how to cool down, slow down and reflect, and engage conflict constructively.

The course incorporates processes developed by world-renowned experts in conflict management and communications, Craig Runde, Tim Flanagan, and Dr. Sherod Miller.

Specific elements of the course include:

INCREASING SELF-AWARENESS

 Before the course, you take the Conflict Dynamics Profile and receive a personalised report that gives you precise information about how you currently respond to conflict. After the course, you can repeat the inventory
to measure what you have gained — how you have become more conflict competent.

MANAGING EMOTIONS

Do you want to handle emotions — your own and others’ — better during a conflict? Becoming Conflict Competent helps you recognise your own personal hot buttons and learn how to cool yourself and others down in tough situations.

EXPLORING SYSTEMIC INTERESTS

The course takes a systems view of conflict — how all parties are experiencing the conflict. Seeing the whole picture, you will better understand what you want out of the situation and, equally important, understand what others want as well.

USING REFLECTIVE SELF-TALK TO DECONSTRUCT CONFLICTS

Becoming Conflict Competent incorporates Dr. Miller’s Information Wheel® —
the structure of any conflict — to help you make sense out of a conflict. Six related talking skills help you express what you’re observing, thinking, feeling, wanting, and doing to address the situation.

LISTENING TO COMPREHEND

The Listening Cycle® provides a map and five effective listening skills that are essential for understanding others’ experience of a conflict accurately and discovering potential solutions.

OPERATING IN THE SKILLSZONE®

Conflict competence engages others constructively from a powerful interactive space between flight and flight. Here you go to the heart of the conflict and create a “best fit” resolution. During the course you learn how to enter, stay, and return to the SkillsZone. You practice skills and processes to address real conflicts and receive feedback in a safe, controlled environment.

MAPPING: A COLLABORATIVE PROCESS FOR RESOLVING CONFLICTS

Everything comes together when you learn to build collaborative agreements with others. You’ll learn how to work through various conflicts—one-to-one, two-person, within a team and between groups—from beginning to conclusion.

Becoming Conflict Competent is comprised of four half-day sessions. Structure the course as a single two-day program, two separate one-day sessions, or four sessions spread out over a period of time. Add-on modules allow trainers the option of providing follow-on training to reinforce processes learned in the initial sessions.


Becoming Conflict Competent is founded upon years of academic research and real world applications. Conflict competence is our specialty. We are ready to help you and your organisation constructively deal with inevitable conflict. If you are ready, call us at 1800 768 569.

Course Inclusions

  • Lunch, morning and afternoon teas are provided. Please advise us of any dietary requirements when registering
  • Each participant has the opportunity to take the Conflict Dynamics Profile and receive an individual feedback report prior to attendance

As part of the course, each participant receives:

  • BCC participant materials binder
  • BCC skills mats
  • CD containing reference materials and resources
  • Certificate of Attendance
  • Each participant has the opportunity to take the Conflict Dynamics Profile again, as post testing following attendanc

If you have several people in your organisation you would like to train in the BCC course, please call us 1800 768 569 to inquire about holding in-house workshops for your organisation.

Venue: Albion, Brisbane
Repeats: Monthly on day 13 until 31/01/2014
Phone Enquiries: 1800 768 569
Email Enquiries: team@talenttools.com.au
Becoming Conflict Competent Workshop Brochure: Becoming Conflict Competent Workshop Brochure Download File

Becoming Conflict Competent Workshop - Brisbane

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