These are but a subset of the total Hot Button test included in the Conflict Dynamics Profile (CDP) so you may have other hot buttons as well.
In addition to hot buttons the CDP provides a comprehensive overview of both constructive and destructive responses to conflict as well as organisational perspectives on conflict behaviours. We invite you to learn more about the CDP instrument, reports and training.
Below you will find information about your particular hot button, and how to cool it. This information is taken from the book, Managing Conflict Dynamics-A Practical Approach, which comes with the CDP. and provides practical advice for how to deal more effectively with conflict.
Abrasive people have an unpleasant interpersonal style, and their lack of social skills often results in rude or curt interactions. Abrasive individuals are undiplomatic, insensitive to others, and have an arrogant attitude that can make contact with them quite demoralising. Through sarcasm and insults disguised as "humor" or "constructive criticism," they ridicule, blame, and put other people on the defensive. An abrasive person may even be able to goad others into doing something they will regret.
Abrasive people may also tend to be pessimistic and discouraging. While their negativity can be contagious, it also has a benefit: abrasive people can often quickly and accurately identify problems and obstacles. While they may, unfortunately, focus on problems to the exclusion of solutions, they have a skill not to be overlooked in today's workplace.
Look beyond the abrasive style and examine the substance.
Refuse to be a victim. Directly address the abrasive behavior or remarks.
The negativity or pessimism associated with abrasive people can be contagious. To avoid it:
Be a role model.
Never express cynicism or sarcasm.
Dynamic Fact: Over 50% of those surveyed in our research said they were considerably or extremely upset when working with someone who is abrasive. Only 2% said they were not upset at all.