Workplace Conflict

Conflict and Emotions

We like the quote by psychologist, John Gottman, “When you’re furious, you can’t be curious.”  Conflict is all about emotions, and when a person is off balance emotionally it becomes extremely difficult to engage in constructive responses to conflict.   You can lose sight of your objectives and become fo...

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Conflict, Emotions, and Resilience

Conflict, Emotions, and Resilience
Posted on May 7th, 2012 by Craig Runde When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people.  Conflict often leads to negative emotions which themselves can contribute to stress.  They also make it more d...

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Improving Conflict Resolution Skills at Institutions of Higher Learning

The CDP on Campus: Improving Conflict Resolution Skills at Institutions of Higher Learning
Posted on April 16th, 2012 by Nancy Pridgen
As most certified CDP users know, there are myriad uses of the instrument in a variety of settings.  One context which is becoming more popular is within institutions of higher education, both with st...

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The Trouble with Avoiding Conflict

When we ask people how they generally deal with conflict, they almost always that they tend to avoid it.  This is not surprising because most
people describe conflict in negative terms, and we try to stay away from things
that we do not like.  At the same time when they are asked whether avoidance strategies work, the same peopl...

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The Trust Factor in Conflict

In his book The Five Dysfunctions of a Team, author Patrick Lencioni identifies the first dysfunction of teams as lack of trust.  When people are concerned that others might use what they say against them, then they stop talking.  This describes Lencioni’s second dysfunction of teams – fear of conflict. It is a very comm...

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