Becoming Conflict Competent Course Workshops
Written on the 31 December 2012 by Sharon Hudson
The Becoming Conflict Competent course workshops help people improve communication skills and processes that are crucial to engaging conflicts effectively. The course provides opportunities to safely practice techniques to manage emotions, discover the root causes of conflicts, and develop creative solutions to address them.
What to Expect from this Course
The Becoming Conflict Competent course is delivered as an experiential workshop which teaches you a complete process for resolving a wide variety of conflicts. You will learn how to turn conflict into collaboration. The
Becoming Conflict Competent helps you learn self-management and communication skills that you can employ during conflict discussions. You’ll learn how to cool down, slow down and reflect, and engage conflict constructively.
The course incorporates processes developed by world-renowned experts in conflict management and communications, Craig Runde, Tim Flanagan, and Dr. Sherod Miller.
Specific elements of the course include:
Before the course, you take the Conflict Dynamics Profile and receive a personalised report that gives you precise information about how you currently respond to conflict. After the course, you can repeat the inventory
Do you want to handle emotions — your own and others’ — better during a conflict? Becoming Conflict Competent helps you recognise your own personal hot buttons and learn how to cool yourself and others down in tough situations.
EXPLORING SYSTEMIC INTERESTS
The course takes a systems view of conflict — how all parties are experiencing the conflict. Seeing the whole picture, you will better understand what you want out of the situation and, equally important, understand what others want as well.
USING REFLECTIVE SELF-TALK TO DECONSTRUCT CONFLICTS
Becoming Conflict Competent incorporates Dr. Miller’s Information Wheel® —
LISTENING TO COMPREHEND
The Listening Cycle® provides a map and five effective listening skills that are essential for understanding others’ experience of a conflict accurately and discovering potential solutions.
OPERATING IN THE SKILLSZONE®
Conflict competence engages others constructively from a powerful interactive space between flight and flight. Here you go to the heart of the conflict and create a “best fit” resolution. During the course you learn how to enter, stay, and return to the SkillsZone. You practice skills and processes to address real conflicts and receive feedback in a safe, controlled environment.
MAPPING: A COLLABORATIVE PROCESS FOR RESOLVING CONFLICTS
Everything comes together when you learn to build collaborative agreements with others. You’ll learn how to work through various conflicts—one-to-one, two-person, within a team and between groups—from beginning to conclusion.
Becoming Conflict Competent is comprised of four half-day sessions. Structure the course as a single two-day program, two separate one-day sessions, or four sessions spread out over a period of time. Add-on modules allow trainers the option of providing follow-on training to reinforce processes learned in the initial sessions.
As part of the course, each participant receives:
You can receive training at one of our scheduled public workshops or residential retreats, or. if you have several people in your organisation you would like to train in the BCC course, please call us 1800 768 569 to inquire about holding in-house workshops for your organisation.
Author: Sharon Hudson