The Benefits of effective Conflict Management = Benefits of Conflict Competence
Written on the 31 December 2012 by Talent Tools + Centre for Conflict Dynamics
What is Conflict Competence?
Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or harm. The results of conflict competence include improved relationships, creative solutions, and lasting agreements for addressing current and future challenges. Improving your conflict competence involves understanding the dynamics of conflict and your own responses to it, cooling down by managing your emotions, slowing down and reflecting on what is happening in conflicts, and engaging the other persons constructively.The ability to manage conflict effectively represents a strategic business advantage.
Make better business decision
Reduce absenteeism and "presenters"
Retain your top performers
Strengthen supervisory relationships
Prevent violence, sabotage, and vandalism
Workplace conflict drains energy, time and moneyConflict can cost your company money, inhibit action and hamper innovation. Creditable surveys indicate that managers spend 20 to 40 percent of their time dealing with conflict in the workplace. Conflict can sap your organisation's energy and diminish profits - and no one is immune. Whether you are a team leader, a manager or a member of your organisation's leadership team, the ability to handle difficult situations constructively is critical to business success.
Discover the tools and training to help your organisation manage conflict more effectively.
Author: Talent Tools + Centre for Conflict Dynamics
About: Talent Tools is proud to be affiliated with the Centre for Conflict Dynamics at Eckerd College in Florida USA. The Center for Conflict Dynamics is the premier resource for the study of workplace conflict. Members of The Center include consultants, trainers, coaches, human resource professionals, researchers and professors who seek to help organizations and individuals develop effective approaches for managing conflict The Center for Conflict Dynamics is the global vendor for the Conflict Dynamics Profile (CDP) assessment and the Becoming Conflict Competent (BCC) course. Sharon Hudson, the owner of Talent Tools in Australia has successfully completed extensive onsite training at Eckerd College; and been certified and licensed by The Center for Conflict Dynamics to administer the Conflict Dynamics Profiles and facilitate Becoming Conflict Competent Workshops.