The importance of behavioural styles in the selection of employees for specific roles.
Written on the 13 February 2015 by HRPS
Almost daily we are reminded of the importance of behavioural styles in the selection of employees for specific roles.
Studies carried out by Stanford University and Harvard University have since confirmed Mr Carnegie's assertions with Stanford suggesting that the figures are nearer 12.5% to 87.5%! The main point is that behaviour is critical to the success of an individual in any role and to choose
The consultant involved in this case was engaged because of the discontent surfacing in the sales department after the employment of the two new candidates (Examples 3 and 4) but it was soon discovered that the problems went beyond the appointment of the two new recruits. The team members who had been promoted (Samples 1 and 2) showed a similar pattern after they had been promoted into sales roles.
The results revealled a perfect example of ill-considered choices in placing individuals in roles.
They were promoted because they had successfully performed their duties in a specific role without any consideration of the pressure that would be placed on them in their new positions.
Sample 3 shows an individual with a natural "SC" style feeling the need to adjust to an "I" style. This person had demonstrated good customer service skills and so was appointed to a role that required face to face selling that made him very uncomfortable.
We were told by the consultant some months later that the outcome resulted in a more effective and successful sales department. A happy consultant and an even happier client!
And, the consultant told us that all three of the executive team who jumped ship said that obtaining their report was the best thing that ever happened to them in their careers. They had all found roles that better suited their style - they were much more motivated and content in their new employment.
Our thanks to HR Profiling Solutions (formely Extended DISC Australasia) for providing this case study.