Managing Conflict and Resistance One Day Working with ‘difficult people’ can be one of life’s biggest headaches. People often come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides a simple, direct way to understand the different fears that drive much of the conflict and resistance in the workplace. Participants will learn their own style of handling conflict and to understand how that style might differ from their associates’ or colleagues’ methods. Our fears can quickly disengage us from a team or project, learn how and why different people become threatened and discover skills for relating more effectively with people of all styles. • Understand the impact that their own conflict style has on other people
• Recognise how others handle conflict differently
• Recognise the fears and goals of the different behavioural styles
• Identify and reduce opposition and resistance in the workplace
• Explore ways to improve communication with each behavioural style.
The Facets of Style series of workshops are based on DISC Behavioural Theory.
Each participant is required to have completed the online questionnaire and will be provided with their own Personal Analysis Report.
The Personal Analysis Report can be either the full report ($150 =gst) or the Short Report ($100 + gst). This cost is not covered in the workshop fee and will be invoiced separately.