Human Resources

The Empathy Triad

We talk about empathy most commonly as a single attribute. But a close look at where leaders are focusing when they exhibit it reveals three distinct kinds, each important for leadership effectiveness: cognitive empathy - the ability to understand another person's perspective; emotional empathy - the ability to ...

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The Jacobs Model: Building Trust in your Workplace

The infographic is based on the Jacobs modelcreated by Employee Motivation Specialist Susanne Jacobsfor building trust between employers and employees. And exactly how does this model work? The model links eight intrinsic drivers of trust, each impacted by an individuals' psychological wellbeing and work environment, to two paths of perf...

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Getting 360 Degree Reviews Right

We've all watched countless late-night infomercials regarding a new product or self-help program. As it ends, the person on the TV screen testifies that this new vitamin or exercise process has "changed my life." We assume we're not alone in our skepticism about how life transforming this new product really was. Indeed, as w...

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Bouncing Back from a Negative 360-Degree Review

Unlike traditional reviews and other types of feedback, 360-degree reviews include input from a comprehensive set of people: peers, managers, direct reports, and sometimes customers. One of the most valuable aspects of this tool is that the opinions are voiced anonymously, which encourages a higher level of honesty than you might normally get...

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Employee Engagement Triggers

  This radical new approach to employee engagement might just be the "other half of the equation", the missing piece, the thing that we've been overlooking that could change the business landscape for good!     ...

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